Rebecca Head

To whom it may concern, Re: Rebecca Head We have recently transferred to LJ Hooker (Ipswich) as a result of repeated poor service by other agencies. Our frustrations included; • Not receiving responses within 24 hours • Not actioning requests that have been sent through • Failing to notify us in adequate time to pass on rent increases (ie 2 month notice period), which often resulted in missed rental revenue • Inadequate inspection reports with poor picture quality • Never following through with tradespeople / quoting • Never any value add, expertise, recommendations for various matters that arise We can say without a doubt that the service we have received since moving to LJ Hooker (Ipswich), specifically through Rebecca Head has been first class. • We receive responses within hours (not days) and confirmation that the matter is being looked into • Ample forewarning of an upcoming tenancy renewal (mitigating any potential rental loss of monies) • High quality inspection reports with pictures of every room • Always following through with tradespeople • Always knowledgeable and up to date with any changes to the Act It has been pleasure partnering with Rebecca who has been a very rare find and who manages our property from start to finish.

Scott Tierney

You have been a dream to work with Bec. We are very grateful to have landed you.

Mitch